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ANASTASIIA BOBROVNIKOVA

@anastasiiabobrovniko

NOC Engineer at BrightIT Inc, monitoring enterprise infrastructure and investigating production alerts with Grafana and PagerDuty.

Canada

Message

At BrightIT Inc, I monitored enterprise network infrastructure around the clock using Grafana, Coralogix, and PagerDuty. I investigated alerts through root cause analysis and created network topology diagrams, SOPs, and shift reports.

At GeoComply Inc, I coordinated client deployments and managed configurations for new launches. As a Senior Deployment Specialist, I monitored production performance with Kibana and participated in on-call rotations, resolving incidents and carrying out disaster recovery steps.

Earlier, at NameCheap Inc (Zone3000), I supported customers with technical issues involving hosting and domain services. I diagnosed problems using technical manuals and knowledge bases, and maintained detailed issue logs.

Experience

Work history, roles, and key accomplishments

Network Operations Center Engineer (L2/L3)

BrightIT Inc

May 2026 - Sep 2026 (4 months)

Monitored 24/7 enterprise network infrastructure and served as primary Tier 1/Tier 2 contact for troubleshooting and resolution. Coordinated with Tier 3 engineers and vendors, performed root cause analysis, and supported CI/CD pipelines.

Grafana Coralogix PagerDuty Network Troubleshooting Root Cause Analysis SLA Compliance Confluence Jenkins CI CD

Senior Deployment Specialist

GeoComply Inc

Apr 2023 - Apr 2026 (3 years)

Onboarded B2B clients, executed deployment plans, and monitored production traffic via Kibana. Participated in on-call rotations and developed runbooks to streamline incident response.

SQL Kibana OpsGenie Deployment Incident Response Disaster Recovery Confluence AI Tools Automation

Deployment Coordinator

GeoComply Inc

May 2022 - Apr 2023 (11 months)

Managed system configurations for client launches and monitored deployment processes for compliance. Developed standardized deployment plans and coordinated cross-functional teams.

Deployment Configuration Management Kibana Cross functional Coordination Compliance

Customer Support Representative

NameCheap Inc (Zone3000)

Jan 2020 - May 2022 (2 years 4 months)

Resolved technical issues related to hosting and domain services via ticketing systems. Diagnosed and reproduced problems, monitored for misuse, and maintained detailed logs to improve knowledge base.

Technical Support Ticketing Systems Troubleshooting Knowledge Base Management Customer Satisfaction