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Fatma User

@fatmauser1

Site Reliability Administrator at OpenText, improving platform reliability through automation, observability, and incident management.

Canada

Message

At OpenText, I lead Site Reliability Engineering initiatives for enterprise platforms and services. I support Kubernetes/OpenShift and cloud-hosted services, focusing on availability, performance, and resilience.

At JurisConcept, I migrated legacy systems to AWS and optimized usage to reduce cloud costs. I also implemented enterprise-wide SSO with Auth0 and configured AWS and Cloudflare WAF to mitigate OWASP Top 10 vulnerabilities.

At Cimpress, I led DevOps and SRE teams building and maintaining secure, high-availability infrastructure. I migrated systems to Kubernetes (EKS) with Terraform and Helm, implemented GitLab CI/CD and ArgoCD, and integrated Snyk into CI/CD for vulnerability scanning.

Earlier, I handled critical incidents at Alcatel-Lucent and served as a technical liaison for enterprise clients at Orange. My experience also includes Java development and QA, ISO 27001-aligned infrastructure, and AWS and Kubernetes certifications.

Experience

Work history, roles, and key accomplishments

Current

Lead Site Reliability Administrator

Current

OpenText

Dec 2025 - Present (10 months)

Lead Site Reliability Engineering initiatives supporting enterprise-scale platforms and services. Drive operational excellence through automation, observability, incident management, and reliability engineering practices.

Site Reliability Engineering Kubernetes OpenShift Cloud Computing Automation Observability Incident Management Capacity Planning Root Cause Analysis

Infrastructure & Security Manager

JurisConcept

Nov 2024 - Nov 2025 (1 year)

Led team hiring, onboarding, coaching, and performance management. Migrated legacy systems to AWS, achieved cloud cost savings, and implemented enterprise-wide SSO using Auth0.

AWS Azure SSO Auth0 Active Directory DNS DHCP Group Policy WAF ISO 27001 Penetration Testing RDS Performance Insights Scrum Kanban

IT Manager - DevSecOps & SRE

Cimpress

Sep 2018 - Jul 2024 (5 years 10 months)

Led DevOps and SRE teams to build and maintain high-availability, resilient, secure, and scalable infrastructure using Terraform modules. Migrated systems to Kubernetes (EKS) and implemented GitLab CI/CD and ArgoCD.

DevOps SRE Terraform Kubernetes Amazon EKS Helm GitLab CI CD ArgoCD Python Snyk RBAC Network Policy Horizontal Pod Autoscalers Chaos Engineering Harness Cloud Cost Optimization Agile Scrum Kanban

Incident Manager

Alcatel-Lucent

Aug 2012 - Jun 2018 (5 years 10 months)

Handled critical incidents, ensuring SLA compliance. Delivered Tier II/III support and advanced troubleshooting, resolving key technical issues and improving service quality metrics.

Incident Management SLA Tier II III Support Troubleshooting Service quality

Technical Account Manager

Orange

Mar 2010 - Aug 2012 (2 years 5 months)

Acted as the primary technical liaison for enterprise clients, resolving critical issues and managing escalations. Coordinated cross-functional teams to deliver timely solutions and improve customer satisfaction.

Technical Account Management Client Relations Escalation Management Cross functional Coordination Performance Monitoring

Technical Coordinator

Alcatel-Lucent

Sep 2008 - Mar 2010 (1 year 6 months)

Supervised teams and resolved complex network/system challenges. Led cross-functional teams to troubleshoot and resolve issues, streamlining communication between technical staff and stakeholders.

technical coordination Team Supervision Troubleshooting Network Performance Stakeholder Communication