Open to opportunities

Anastasia Smith

@anastasiasmith1

Message

I support accurate medical records, insurance verification, and timely patient care.

United States

Message

What I'm looking for

I'm seeking a healthcare role where I can use my analytical problem-solving skills, medical records certification, insurance verification knowledge, and attention to detail to support accurate documentation, efficient authorizations, and compassionate patient care.

At Vision Plus, I support face-to-face patient care by coordinating appointments, prescriptions, referrals, insurance eligibility, precertifications, and provider communications.

I resolve complex prescription discrepancies with optometrists and insurance companies while maintaining accurate records, work orders, doctor notations, and payment information. My work includes Medicare, major medical and vision carriers, payor portals, clearinghouses, and EHR/EMR systems.

Previously at Express Scripts, I handled patient inquiries, prescription ordering, insurance verification, Medicare Part D enrollment, prior authorizations, appeals, and benefit information. I was awarded an Excellent Customer Service Award for helping members select drug plans that fit their medication needs.

I'm certified in medical records management and passionate about combining attention to detail, HIPAA compliance, and compassion when patients need it most.

Experience

Work history, roles, and key accomplishments

Current

Optician Assistant-Sales Associate

Current

Vision Plus

May 2019 - Present (7 years 3 months)

Provided face-to-face patient care and customer service, scheduled appointments, placed orders for glasses and contacts, and maintained records of prescriptions and work orders. Handled insurance eligibility verification, precertification submissions, and coordinated with optometrists and insurance providers.

Patient Care Customer Service Scheduling Insurance Eligibility Verification Pre Certification Problem Solving Payment Processing Referral Coordination

Administrative Assistant to Owners

Metro Fire Protections Services, Inc.

May 2017 - Apr 2019 (1 year 11 months)

Managed bid documents, blueprints, and deadlines, composed final bid documentation and safety manuals, and coordinated walkthroughs. Handled CAD file programming, office supply ordering, and processed payments and financial tracking.

Bid Management Documentation CAD Microsoft Office Excel Word Adobe Payment Processing

Patient Care Advocate

Express Scripts

Oct 2014 - May 2017 (2 years 7 months)

Handled patient inquiries, entered information into EHR/EMR systems, completed forms per company procedures, and provided services such as order placement and account information. Verified insurance, explained Medicare parts A through D, and enrolled members into Medicare Part D plans.

Insurance Verification Customer Service Multitasking