Looking for a job

Ekaterina Kovalenko

@ekaterinakovalenko

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I build reliable CRM, billing, scheduling, and customer-support operations for high-volume service teams.

Russian Federation

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What I'm looking for

I'm looking for a remote operations, CRM administration, or customer success role where I can build reliable processes, manage client data and payments, coordinate teams, and improve day-to-day service delivery.

At Everyday English Online, I independently ran CRM, billing, scheduling, customer service, and teacher coordination for an international online school. I managed 5,000+ student records, processed up to 40 weekly payments through Stripe and YooKassa, and supported a team of 15 teachers without disruption to payments or service quality.

I've also combined client support, sales, and coordination at Uniqus Health, and provided administrative support and translation at BYM in Istanbul. I enjoy building practical processes from scratch, keeping data accurate, and helping clients and teams resolve issues quickly.

Experience

Work history, roles, and key accomplishments

Operations Coordinator / CRM Administrator

Everyday English Online

Aug 2024 - Jun 2026 (1 year 10 months)

Administered CRM for 5,000+ students, built weekly billing cycle, processed payments via Stripe and YooKassa, coordinated 15 teachers, and delivered customer service.