Ana Paula Duarte User

AU

Looking for a job

Ana Paula Duarte User

@anapauladuarteuser

Customer Success professional at B2DONTO, supporting clinics through the customer journey and organizing commercial routines.

At B2DONTO, I support clinics by following their customer journeys, building relationships, and helping organize commercial routines. My work focuses on customer success and ongoing support.

Previously, I supported customers in SCOOTO call center operations for BlowBet and Grupo Primo, and worked in sales at POWER MÍDIAS | ÍMÃ DE PROTOCOLOS. I’ve also handled administrative and financial processes, including medical billing, bank reconciliation, and accounts payable and receivable.

Experience

Work history, roles, and key accomplishments

BD

Current

Customer Success

Current

B2DONTO

Oct 2025 - Present (1 year 1 month)

Acompanhamento da jornada do cliente e relacionamento com clínicas; apoio à organização das rotinas comerciais e ao sucesso do cliente.

Customer Success Customer Relationship Management CRM Monday.Com ClickUp Salesforce Zendesk Omnichat Kommo Ramper Pipeline Google Tools

PM

Pessoa Executiva de Vendas

POWER MÍDIAS

Jul 2024 - Sep 2025 (1 year 2 months)

Atuação na área comercial, com foco em vendas e relacionamento com clientes.

Sales Customer Relationship Management Communication Skills

SF

Assistente administrativo pessoal

SERVIÇOS ADMINISTRATIVOS PARA MEI E PESSOA FÍSICA

Jan 2024 - Jul 2024 (6 months)

Prestação de serviços remotos a pessoas físicas e jurídicas; solicitação e organização de documentos para conciliação bancária; apoio às finanças pessoais; controle de contas a pagar e receber; emissão de notas fiscais; contato com fornecedores por telefone e e-mail; gestão de contratos e organização de documentos para a contabilidade.

Administrative Support Document Management Bank Reconciliation Accounts Payable Accounts Receivable Invoice issuance Supplier Communication Contract Management

CL

Assistente Administrativo e Financeiro

CLINICOR

May 2013 - Jul 2015 (2 years 2 months)

Rotinas do departamento financeiro; fechamento e faturamento de contas médicas de convênios e clientes; elaboração de relatórios; controle de pagamentos a fornecedores e contas a pagar; gestão de contratos e conciliação bancária.

Financial administration Billing Reporting Accounts Payable Contract Management Bank Reconciliation

MC

Assistente administrativo contábil

M.C DUARTE CONTÁBIL

Jan 2010 - Sep 2011 (1 year 8 months)

Rotinas de departamento pessoal: folha de pagamento, FGTS, INSS, férias, Caged, Rais, admissão e demissão de funcionários e arquivo de documentos.

Payroll FGTS Digital INSS HR Administration Document Management

SC

Suporte ao cliente

SCOOTO

Oct 2026 - Present (1 month)

Atuação em operação freelance com foco em suporte e atendimento ao cliente.

Customer Support Customer Service Communication Skills

Education

Degrees, certifications, and relevant coursework

UI

UNINTER Centro Universitário Internacional

Tecnologia em Processos Gerenciais, Processos Gerenciais

2025 -

Pursuing a Tecnologia em Processos Gerenciais degree from UNINTER Centro Universitário Internacional, expected to complete in April 2027.

CL

Centro de Ensino Literatus

Ensino Técnico em Enfermagem, Enfermagem

2019 - 2021

Completed a technical course in Nursing from Centro de Ensino Literatus from 2019 to 2021.

BD

BDXP

Explorando o futuro com IA, Inteligência Artificial

Completed a course on exploring the future with AI.

UD

Udersity

Office 365 e Informática, Informática

Completed a course on Office 365 and computer skills.

RS

RD Station

Introdução ao Customer Success, Customer Success

Completed an introductory course on Customer Success.

ES

Escola do Sebrae

Atendimento ao Cliente / Call Center / Telemarketing, Atendimento ao Cliente

Completed courses in customer service, call center, and telemarketing.

Tech stack

Software and tools used professionally

Salesforce

Zendesk

ClickUp

Availability

Looking for a job

Location

Brazil

Authorized to work in

Salary expectations

20k+ BRL

Social media

Job categories

Customer Success Customer Experience Specialist Customer Support Representative

Skills

Customer Success Customer Experience Customer Support Customer Relationship Management Customer Journey Management Customer Retention Sales Call Center Operations Administrative Support Financial administration Medical Billing Bank Reconciliation Accounts Payable Accounts Receivable Contract Management

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