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Viviane Jangue

@vivianejangue

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Customer Success professional at Synvia who managed 200+ SaaS clients and reversed 80% of cancellations.

Brazil

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What I'm looking for

I'm available immediately for a fully remote role.

At Synvia, I managed a portfolio of more than 200 SaaS clients, presenting the platform on Teams and guiding them through registering collections. I also identified adoption challenges and completed the first collection registration alongside the client.

I tracked churn, NPS, and retention, recorded customer interactions and requests in BoldDesk and Néctar, and reversed 80% of cancellations. I earned three internal promotions, moving from Telemarketing Operator to Customer Success / After-Sales Assistant.

At New Life – Suplementos Nutricionais EIRELI, I prospected and conducted consultative sales by phone and WhatsApp, then handled after-sales follow-ups and customer loyalty activities. From my second month, I exceeded monthly targets of R$100,000 to R$140,000 while tracking the sales funnel in CRM.

My earlier work includes customer service and administrative-financial responsibilities at Move Brasil – Serviços Logísticos e Soluções Fitossanitárias LTDA and Clínica Jardim América. I completed a bachelor's degree in Business Administration at UNIFACP in 2023 and have studied Customer Success, CRM, and negotiation.

Experience

Work history, roles, and key accomplishments

Assistente de Customer Success / Pós-Venda

Synvia

Jan 2021 - Jan 2026 (5 years)

Managed a portfolio of over 200 SaaS clients, presenting the platform and guiding onboarding. Achieved three internal promotions and reversed 80% of cancellations.

Customer Success SaaS Onboarding CRM BoldDesk Nectar Churn NPS Retention Client Portfolio Management

Assistente Financeiro

Move Brasil – Serviços Logísticos e Soluções Fitossanitárias

Aug 2019 - Mar 2020 (7 months)

Managed client and supplier relationships and administrative-financial demands. Executed cash flow, bank reconciliation, and accounts payable/receivable routines in the Rodopar system.

Cash Flow Bank Reconciliation Accounts Payable Accounts Receivable Rodopar Customer Service Supplier Management

Operadora de Telemarketing e Vendas

New Life – Suplementos Nutricionais EIRELI

Aug 2017 - Nov 2018 (1 year 3 months)

Prospected and conducted consultative sales by phone and WhatsApp, expanding the client base. Performed post-sales, follow-ups, and loyalty actions, exceeding monthly sales targets.

Telemarketing Consultative Selling Prospecting Follow up CRM Sales Targets Customer Loyalty

Auxiliar Administrativo-Financeiro e Auxiliar Odontológico

Clínica Jardim América

Mar 2013 - Apr 2016 (3 years 1 month)

Attended patients in person and by phone, scheduling appointments, exams, and surgeries in the Doc'tors system. Executed financial routines and authorized guides with health insurance operators.

Patient Care Scheduling Physician Accounts Payable Accounts Receivable Cash Flow Bank Reconciliation Health Insurance Authorization