Ana Paula Arthur
@anapaulaarthur
I am a results-driven product manager and bilingual customer experience strategist.
United StatesWhat I'm looking for
I am a results-driven product manager and bilingual customer experience strategist with a strong record of leading cross-functional teams and launching products that achieved meaningful market penetration.
I bring more than ten years of experience designing customer-focused programs and over five years managing product and data initiatives. I excel at translating customer insights into product requirements that improve user experience and business metrics.
I am proficient in Python, R, SQL, Tableau, and Power BI, and I leverage analytics to drive decisions, automate reporting, and improve operational efficiency. I pair analytical rigor with agile product lifecycle management to deliver timely, budget-conscious solutions.
Fluent in Portuguese, Spanish and English, I bridge technical, business, and multicultural teams to resolve complex issues under pressure and deliver exceptional member and customer experiences.
Experience
Work history, roles, and key accomplishments
Member Associate
PS ATL
Nov 2024 - Present (9 months)
Dedicated member associate with over 5 years of customer service and member relations experience, resolving inquiries and fostering positive relationships. Maintained accurate member records using membership management software to streamline operations.
Portuguese Interpreter
TBI Airport Management
Sep 2023 - Oct 2024 (1 year 1 month)
Detail-oriented Portuguese interpreter with over 5 years of experience providing technical and legal interpretation and translation while preserving cultural nuance. Acted as liaison between federal agencies (CBP, TSA, FBI) and foreign travelers to ensure clear communication in high-stakes situations.
Customer Experience Strategist
TBI Airport Management
Sep 2023 - Oct 2024 (1 year 1 month)
Customer experience strategist with over 10 years designing and implementing customer-focused programs that leverage data analytics to improve satisfaction and loyalty. Collaborated cross-functionally to align business goals with customer needs and drive continuous service improvements.
Data Analyst
Ponta View Hotel
Feb 2018 - Mar 2023 (5 years 1 month)
Detail-oriented data analyst with over 5 years analyzing complex datasets to produce actionable insights and automated reports that improved departmental decision-making. Proficient in statistical tools and data visualization to present findings to stakeholders.
Product Manager
Ponta View Hotel
Jul 2017 - Feb 2023 (5 years 7 months)
Product manager with over 5 years leading cross-functional teams to deliver digital products using agile methodologies and translating customer insights into product requirements. Launched multiple products that achieved notable market penetration and improved user experience.
Education
Degrees, certifications, and relevant coursework
ITC | Mozambique
Information Systems
2020 - 2022
Completed Information Systems program at ITC in Mozambique from April 2020 to July 2022.
Josina Machel
High School Graduate, High School
2012 - 2019
Completed secondary education at Josina Machel in Maputo, Mozambique, graduating in February 2019.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
Interested in hiring Ana Paula?
You can contact Ana Paula and 90k+ other talented remote workers on Himalayas.
Message Ana PaulaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
