Ixchel Valentina Martinez Noreña

Lead initiative development, manage stakeholder relationships, and collaborate with cross-functional teams to ensure organized project documentation and smooth team alignment.

Provided low-code/no-code automated solutions utilizing tools like Zapier to create re-utilizable workflows for the company.

Analyzed large sets of student profiles data to assess and create project matches, and improved operational efficiency by implementing integrations process improvements.

Provided excellent customer service by efficiently resolving a wide range of issues and responding to inquiries.

Carefully evaluated all incoming candidate's written and spoken English skills by following a set rubric.

Answered customer telephone calls and chats promptly to avoid on-hold wait times.

Managed my own ghostwriting, translation, and ESL Tutoring business, from customer/project sourcing to delivery.