At United India Insurance Company Limited, I manage customer success operations for retail and corporate policyholders, supporting policy servicing and renewals while maintaining customer satisfaction.
I coordinate with Claims and Underwriting teams on claim intimation, documentation verification, and policy servicing. I also handle customer grievances and escalations, working toward timely resolution within service level agreements.
I use ChatGPT and Microsoft Copilot to prepare customer communications, summarize policy documents, and improve reporting productivity. I prepare branch MIS reports and dashboards to support management decisions.
I joined United India Insurance Company Limited as an Assistant, supporting policy issuance, renewals, endorsements, claims documentation, and branch administration. I was promoted to Administrative Officer and Customer Success Manager, and I mentor junior employees on service standards and operational workflows.
