At United India Insurance Company Limited, I manage customer success operations for retail and corporate policyholders, including policy servicing, renewals, and grievance resolution. I coordinate with Claims and Underwriting teams and use ChatGPT and Microsoft Copilot to prepare customer communications, summarize policy documents, and improve reporting productivity.
Earlier, as an Assistant at United India Insurance Company Limited, I supported policy issuance, renewals, endorsements, and claims-related queries. I also prepare branch MIS reports and dashboards, mentor junior employees, and maintain compliance with IRDAI regulations and organizational policies.
