Anamul Haque
@anamulhaque
I troubleshoot enterprise systems and investigate security alerts, phishing, and network threats.
IndiaWhat I'm looking for
At Francisscan Solution, I provide technical support for hardware, software, user access, and the Franciscan ERP system, using Zoho Desk to manage incidents, document resolutions, and escalate issues. I also troubleshoot database, reporting, and application issues with Microsoft SQL Server, RDLC, and Visual Studio.
Through cybersecurity training and virtual SOC experience with Forage and Mastercard, I've investigated phishing escalations, triaged SOC alerts, analyzed logs and IoCs, and mapped incidents to MITRE ATT&CK. I build on this work through hands-on vulnerability assessment, threat detection, networking, and security labs.
Experience
Work history, roles, and key accomplishments
Technical Support Executive
Francisscan Solution Pvt. Ltd.
Aug 2026 - Present (0 months)
Provide technical support and troubleshooting for hardware, software, operating-system and user-access issues. Manage support requests, track incidents, document resolutions and escalate issues through established workflows.
Education
Degrees, certifications, and relevant coursework
Khwaja Moinuddin Chishti Language University
Bachelor of Technology, Computer Science and Engineering (AI/ML)
Grade: 6.49/10
Pursued a Bachelor of Technology in Computer Science and Engineering with a focus on AI/ML, graduating in June 2026 with a CGPA of 6.49/10.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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