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@anamathis
Dedicated and innovative professional
As a seasoned administrative operations expert with over 5 years of experience, I have consistently demonstrated my ability to drive results-oriented solutions in fast-paced environments. My expertise in customer relationship building, B2B communications, and quality control has enabled me to make a significant impact in my previous roles.
Throughout my career, I have successfully expanded service partner networks, improved overall service quality, and achieved high contract compliance rates. My strong analytical skills, coupled with my proficiency in Microsoft Office Suite and Tableau, have allowed me to identify areas for improvement and implement process enhancements that drive results.
I am a dedicated and innovative professional with a passion for delivering exceptional results and exceeding client expectations. I am excited to leverage my skills and experience to make a meaningful contribution to a dynamic organization.
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Work history, roles, and key accomplishments
CBRE
Apr 2021 - Present (4 years 7 months)
Expanded service partner network by 25% through market research and negotiation, evaluated provider performance using key performance indicators, and achieved 95% average service partner contract compliance.
BrightView Landscaping
Aug 2020 - Apr 2021 (8 months)
Authored and executed strategies to achieve 11% reduction in reported site deficiencies and follow-up requests, maintained client satisfaction levels above quarterly goals, and mitigated client concerns promptly.
CBRE FacilitySource
Jan 2014 - Apr 2020 (6 years 3 months)
Directed service coordinator teams, streamlined communication channels, and prepared detailed reports on program outcomes for client leadership teams.
Degrees, certifications, and relevant coursework
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