Open to opportunities

Ana Marques

@anamarques3

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Language and communications specialist, working in client-facing roles for over 15 years

Brazil

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What I'm looking for

I’m currently looking for an opportunity to do something different from what I have been working on, a challenging project or working in a team. My goal is to successfuly help people navigate difficult tasks and situations in an environment where I feel safe and appreciated.

At Preply, I coach international professionals in business communication, designing customized learning plans and tracking progress. I grew my independent teaching business from $15/hour to $40/hour through client retention and referrals.

At Sesc SP, I translate and localize materials between Portuguese, English, and Spanish, supporting international partnerships and visiting professionals. Earlier, I worked across hospitality, tourism, and customer support, including guest experience on sailing charters and phone and email support at Arno.

Experience

Work history, roles, and key accomplishments

Current

Translator, Editor & Proofreader

Current

Sesc SP

Jan 2022 - Present (4 years 9 months)

Translated and localized materials between Portuguese, English, and Spanish. Supported international partnerships and performed quality assurance, editing, and content review.

Translation Localization Editing Proofreading Quality Assurance Portuguese English Spanish

Current

English Communication Consultant

Current

Preply

Jan 2021 - Present (5 years 9 months)

Managed a portfolio of international professionals seeking business communication coaching. Designed customized learning plans and tracked progress through measurable outcomes, increasing rates from $15/hour to $40/hour.

Coaching Communication Skills Customer Retention Presentation Skills Interviewing Negotiation Workplace Communication

Guest Experience Manager

Tradewinds Charters, Waikiki Sailing & Diamond Head Cruises

Jan 2017 - Dec 2020 (3 years 11 months)

Managed guest experience on public and private charters, handling bookings, inventory, safety procedures, and onboard hospitality. Guided snorkeling and marine experiences for international guests.

Customer Service Hospitality Booking Inventory Management Safety Procedures Snorkeling Marine Tourism

Restaurant Operations Staff

Bryant Park Grill & Cafe

Jan 2015 - Dec 2018 (3 years 11 months)

Supported high-volume restaurant, event, wedding, and corporate operations. Managed large guest tabs, inventory, and service execution under pressure.

Restaurant Operations Event Management Inventory Management Customer Service High Volume Service

Customer Service Supervisor

Live Bait, Irish Exit & T.G. Whitney's

Jan 2010 - Dec 2015 (5 years 11 months)

Oversaw customer service, cash reconciliation, inventory, and end-of-day accounting. Thrived in fast-paced, high-volume environments requiring multitasking and communication.

Customer Service Cash Reconciliation Inventory Management Accounting Multitasking Communication Skills