At Blue Cross Blue Shield of Arizona, I researched and processed complex medical claims and resolved written and electronic correspondence from providers and members. I used eviCore and GuidingCare to verify pricing and authorizations, and coordinated with external plans, providers, business partners, and government agencies on complex inquiries.
At Yuma Regional Medical Center, I handled patient admissions, registrations, transfers, and discharges while maintaining compliant records in Epic. I also participated in quality assurance audits and trained new staff on departmental workflows and Epic navigation.
