Christina Jefferson
@christinajefferson
I resolve healthcare claims, referrals, eligibility, and patient access issues with accurate, confidential documentation.
United StatesWhat I'm looking for
At Premera Blue Cross, I investigate refund allocation issues, overpayments, claim discrepancies, eligibility concerns, and account problems while maintaining detailed, accurate records. I coordinate with Recovery, Discovery, Subrogation, providers, clients, and internal teams to resolve issues.
I've spent 15+ years supporting healthcare operations across referrals, patient access, insurance verification, authorizations, medical records, and provider data. My work includes Meditech, healthcare databases, ICD-10 and CPT codes, claims review, and HIPAA-conscious handling of sensitive information.
Experience
Work history, roles, and key accomplishments
Research complex refund allocation issues and investigate overpayments, discrepancies, and account problems. Interface with internal departments and external parties to accurately apply refunds and balance accounts.
Provided phone and email customer service with first-call resolution and caller education. Researched and routed complex issues to appropriate departments while maintaining confidentiality.
Referral Coordinator
Texas Tech University Health Sciences
Nov 2017 - Sep 2023 (5 years 10 months)
Maintained a large database of provider services and coordinated referral activities. Verified eligibility, obtained insurance referrals, and processed provider schedule changes.
Leasing Specialist & Administrative Assistant
Homestyle Suites
Mar 2017 - Nov 2017 (8 months)
Organized and balanced schedules involving meetings, appointments, and travel. Facilitated communication and resolved customer concerns.
Patient Access Specialist
Covenant Health Systems
Dec 2008 - Mar 2017 (8 years 3 months)
Registered, scheduled, and checked in patients using the Meditech electronic records system. Verified insurance eligibility and referral authorization, and processed Release of Information forms.
Education
Degrees, certifications, and relevant coursework
Lubbock Christian University
Bachelor's Degree, Music Therapy with Education
Bachelor's Degree in Music Therapy with Education from Lubbock Christian University, completed in December 2007.
Coronado High School
High School Diploma, General Studies
High School Diploma from Coronado High School, completed in May 2002.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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