Looking for a job

Ana Haza

@anahaza

Senior UX Design Analyst at Sinch delivering conversational AI projects with Gemini-powered agents and confidence-score guardrails.

Mexico

Message

At Sinch, I delivered conversational AI projects, including hybrid agents that combine guided flows with generative AI. I wrote Gemini prompts and applied confidence-score guardrails to shape what agents can say.

At Espressive, I supported customer success across 20+ clients, leading meetings and trainings while improving bot accuracy from 65–70% to the 80s, and to the 90s on some bots. I bring UX design, prompt engineering, and data analysis to conversational AI implementation and client enablement.

Experience

Work history, roles, and key accomplishments

Current

Senior UX Design Analyst

Current

Sinch

Jun 2024 - Present (2 years 4 months)

Delivered 12+ successful conversational AI projects, including hybrid AI agents combining guided flows with generative AI. Designed user-centered conversational flows, mapped intents, and applied confidence-score guardrails.

Conversational AI Prompt Engineering Gemini Generative AI NLP Intent Mapping UX Design Prototyping Agile Cross Functional Collaboration

Conversational AI Analyst Lead

Espressive

Feb 2022 - May 2024 (2 years 3 months)

Led customer-success responsibilities, raising bot accuracy from 65-70% to the 80s (90s on some bots) and supporting deflection rates of about 50%. Managed hundreds of intents across 20+ clients and owned go/no-go launch decisions.

Conversational AI NLP Intent Management Data Analysis Customer Training Stakeholder Management Agile Regression Testing Prompt Engineering LLM Strategy

NLP Content Manager / Conversational AI Analyst

Espressive

Oct 2019 - Feb 2022 (2 years 4 months)

Managed conversational AI content and intents, contributing to bot accuracy improvements and client implementations. Conducted training and regression testing as part of release processes.

NLP Conversational AI Content Management Intent Mapping Training Regression Testing

eCommerce Support Manager

Hewlett Packard Enterprise

Sep 2014 - Jan 2019 (4 years 4 months)

Owned strategic management of a high-priority Army account, ensuring alignment with operational goals. Validated content and maintained accuracy across internal e-commerce catalogs, and supported e-commerce innovation through process documentation and templates.

Ecommerce Account Management Content Validation Process documentation Cross Functional Collaboration