Raul Cervantes

Collaborates with external client stakeholders to gather and clarify project requirements, participates in quality-focused pilots, and coordinates operational preparations. Evaluates and annotates Generative AI and search outputs, conducts linguistic and functional assessments, and communicates findings to Search Engineers.

Conducted master's thesis on chatbot as knowledge management support, performed UX study for internal tools documentation, and released a chatbot agent to a worldwide community. Updated panel dashboards for results reporting.

MSc in Human Computer Interaction with coursework in Humans and Technology, Ubiquitous Computing, Usable Security, Current Research in HCI, and Interdisciplinary Contexts.

B.A. in Psychology with coursework in Neuropsychology, Clinical Psychology, Special Education, Organizational Psychology, and Social Psychology.

Google Project Management Specialization covering end-to-end project lifecycles, Agile and Scrum frameworks, strategic communication, and stakeholder management.

Google Prompting Essentials focusing on prompting techniques for everyday work tasks and designing prompts for AI agents.

Google AI Essentials covering productivity maximization with AI tools and AI ethics across workflows.

Google Data Analytics providing introductory key analytical skills including data cleaning, analysis, and visualization.

Human Factors in AI focusing on human-centered design practices for AI product experiences and mitigation of privacy and ethical risks.

Understanding User Needs covering good practices for semi-structured interviews, in-situ observation, and affinity walls.