At Varicent, I run the Lighthouse Program, driving adoption of AI Assistants across enterprise accounts including Siemens, Ingram Micro, United Rentals, ServiceNow, and Quest Diagnostics. I analyzed 4,676+ prompt records and rebuilt the taxonomy into 20 topics by five intents.
At nerds.ai, I wrote an executive proposal for restructuring the conversational design team around spec-first documentation, LLM-assisted drafting, and automated QA testing. Leadership adopted the full proposal.
At Azumo, I led strategy and delivery for conversational support products from discovery to MVP. I translated business needs into prompts, flows, connectors, and evaluation criteria, and rapid-tested prototypes before handoff to design and engineering.
Earlier, at Stripe, I built internal automations and agent workflows to support businesses integrating its payment platform. At PayPal, I designed structured knowledge and guardrails to improve first-answer accuracy; at Artificial Nerds, I managed chatbot and AI assistant delivery and built production chatbots.
