Open to opportunities

Elena Quiros

@elenaquiros

Message

I'm a Front Office Manager improving hotel operations and guest experiences.

Spain

Message

What I'm looking for

I'm looking to continue growing in hotel operations and Front Office leadership, improving guest satisfaction, supporting teams through training, and contributing to efficient, high-quality service.

I've helped open ibis budget Valencia Centro Puerto and Novotel Valencia Lavant, including Valencia's largest hotel with 370 rooms. I manage reservations, group quotations and contracts, loyalty promotion, night audits, room control, and OTA distribution using Opera Cloud.

Now, as Front Office Manager at ibis Styles Madrid Airport Valdebebas, I oversee daily Front Office operations, coordinate departments, track reception and guest-satisfaction KPIs, and develop teams through training, SOPs, service standards, and brand protocols.

Experience

Work history, roles, and key accomplishments

Front Office Agent

Ibis Budget Valencia Centro Puerto

Jan 2023 - Dec 2025 (2 years 11 months)

Carried out hotel openings to ensure smooth operations. Managed reservations, promoted loyalty program, performed room control and night audit in rotating shifts.

Opera Cloud Zeendoc Reservations Night Audit Room Control Loyalty Programs