At EdurangoInsurance, I managed ACA Marketplace health insurance enrollments and verified client eligibility. I followed up to resolve coverage and eligibility issues until each case was closed.
I maintained 500+ accurate client interaction records in compliance with HIPAA and submitted health documentation by fax through EMR/EHR systems. I also interpreted for clients with limited English proficiency and coordinated appointments.
At DentalCoronelCabimas, I supported marketing that contributed to a 30% increase in sales. I answered patient questions and complaints, managed scheduling, and maintained confidential records.
I hold a Bachelor's degree in Applied Health from Brigham Young University–Idaho, where I earned a 3.93 GPA. My experience includes healthcare customer support, insurance enrollment, and patient services.
