Looking for a job

Moisés Monserratt

@moissmonserratt

Back Office Administrator at First Service Consulting, managing health insurance records, CRM updates, and billing operations.

Venezuela

Message

At First Service Consulting, I managed and verified health insurance policies, updated client records in HubSpot CRM, and processed billing and payment operations.

At CF1 / FirmXos, I handled inbound calls and verified medical information and documentation for Motor Vehicle Accident claims. I updated case information, tracked pipeline stages, and followed up on pending details using established workflows.

Earlier, at Hospital de Clínicas Caracas, I digitized confidential records and prepared reports and documents. As an Administrative Intern (INCES) at Banco Activo, Banco Universal, I entered data, updated banking databases, and supported credit card dispatch to branch offices.

Experience

Work history, roles, and key accomplishments

Customer Service & Patient Coordinator

CF1 / FirmXos

May 2026 - Sep 2026 (4 months)

Handled high-volume inbound calls, de-escalating challenging situations and routing calls to appropriate departments. Verified client medical information and tracked case progression to support timely processing and SLA compliance.

GoHighLevel 3CX Clio Outlook Google Sheets Customer Service Case Management Data Entry

Back Office Administrator

First Service Consulting

Jan 2022 - Jan 2026 (4 years)

Managed and verified health insurance policies, processed billing and payment operations, and maintained accurate client records in HubSpot CRM. Supported back-office operations through data management and documentation.

HubSpot Excel Google Sheets Billing Payment Processing Data Entry Document Management Email Communication

Administrative Assistant

Hospital de Clínicas Caracas

Jan 2017 - Jan 2018 (1 year)

Digitized and organized confidential documentation, entered patient and administrative information into databases, and prepared internal reports. Provided administrative support to multidisciplinary teams.

Excel Microsoft Word Data Entry Document Management Administrative Support

Administrative Intern (INCES)

Banco Activo, Banco Universal

Jan 2013 - Jan 2014 (1 year)

Coordinated the management and nationwide dispatch of credit cards to branch offices, performed data entry and database updates, and organized administrative records.

Outlook Data Entry Database Management Administrative Support Document Management