Open to opportunities

Ana Cortes Martinez

@anacortesmartinez

Healthcare front desk professional and medical records specialist, bilingual in English/Spanish, focused on accurate scheduling and patient support.

United States

Message

What I'm looking for

I’m looking for an exciting, challenging position as a Front Desk Clerk, Medical Biller, or Medical Records Clerk—where I can expand my skills, deliver strong patient/customer service, and become a great asset to your company.

I’m a bilingual healthcare front desk, medical records, and billing professional who has supported patients and facilities across clinics and medical centers from 2004 through 2025. I’ve built strong expertise in check-in, eligibility verification, copayments and deductibles collection, and HIPAA-focused patient data handling.

In my recent roles, I made outgoing calls for fertility treatment inquiries, translated for Spanish-speaking patients about financial responsibility, and covered front desk needs while collecting patient information and processing signed consents. I’ve also managed 8 satellite sites front desk staff, and at USC–Keck Medical Center I processed medical records for on-time billing and payment—using systems like eClinical Works, Centriq, Scan chart, Dr Chrono, and Artisan.

Experience

Work history, roles, and key accomplishments

Call Center Agent

Incinta Fertility Center

May 2023 - Jun 2025 (2 years 1 month)

Made outgoing calls to prospective patients who inquired online about fertility treatments and translated for Spanish-speaking patients. Collected patient information and payments, scanned demos and signed consents, and handled ID/insurance card intake.

Spanish Translation Patient Intake Front Desk Support

Clinic Manager

Los Angeles Christian Health Centers

Apr 2022 - Apr 2023 (1 year)

Managed 8 satellite-site front desk staff and maintained a weekly calendar for scheduled meetings. Covered the front desk as needed to support daily operations.

Scheduling Front Desk Operations Appointment Scheduling Patient Check In Operations Support

Medical Records Processor

USC Keck Medical Center

Oct 2021 - Apr 2022 (6 months)

Processed medical records for the billing department to support on-time billing and payment. Coordinated routine records handling for billing workflows.

Billing Support HIPAA compliance Chart Management

Doctors Assistant

Neuro Wellness Spa

Jul 2020 - Oct 2021 (1 year 3 months)

Answered phones, collected copayments and patient information, and scheduled/canceled appointments. Collected medical records and provided translation services.

Appointment Scheduling Medical records retrieval HIPAA compliance

Medical Records Clerk

Torrance Surgery Center

Jul 2017 - Jun 2020 (2 years 11 months)

Assembled, audited, and scanned charts while assisting with patient check-in and intake. Maintained organized medical records to support clinic operations.

Medical Records Auditing Patient Check In Data Entry HIPAA compliance

Front Office Clerk

Corryel Memorial Health Care Clinic

Oct 2016 - Jun 2017 (8 months)

Greeted patients and collected patient information, verified eligibility, and collected copayments. Scheduled/canceled appointments and scanned records into Centriq.

Front Desk Operations Eligibility Verification Appointment Scheduling Patient Check In HIPAA compliance

Medical Records Clerk

Los Angeles Christian Health Centers

May 2013 - Sep 2016 (3 years 4 months)

Processed high-volume medical records, scanned records into eClinicalWorks, and handled daily records request processing. Archived charts and maintained organized records for ongoing access.

Chart Archiving Document Scanning HIPAA compliance

Front Office Clerk

Sunshine Medical Clinic

Jun 2004 - May 2013 (8 years 11 months)

Greeted and checked in patients, verified eligibility, collected copayments, and scheduled/canceled appointments. Handled authorizations, billing, chart audits/assembly, and scanned charts into eClinicalWorks.

Front Desk Reception Eligibility Verification Appointment Scheduling Authorization Billing Support Patient Chart Audits