Open to opportunities

Ana Carolina Morgado

@anacarolinamorgado

I support e-commerce customers, resolve orders and complaints, and keep customer records accurate across remote channels.

Portugal

Message

What I'm looking for

I'm looking for a customer support, sales or administrative role where I can use remote-work experience, clear communication and strong organisation to resolve customer needs and keep operations running smoothly.

At Autodoc, I support customers at a European car-parts e-commerce platform in a fully remote role, handling information requests, orders, returns and complaints by phone and written channels.

I've also supported an accounting firm's technical team with client documentation, invoicing, file preparation and deadline tracking. Earlier sales roles at Planeta Informático and YUPI strengthened my prospecting, solution presentation, objection handling and client follow-up.

I'm a clear, empathetic communicator who is organised, detail-focused and comfortable adapting to new systems in fast-paced customer-facing environments.

Experience

Work history, roles, and key accomplishments

Current

Customer Support (remote)

Current

Autodoc

Nov 2024 - Present (1 year 9 months)

Provides customer support for a European e-commerce platform for car parts in a fully remote role, handling information requests, orders, returns, and complaints across written and phone channels. Accurately logs interactions and adheres to internal quality processes.

Customer Service And Support CRM