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Ana Beatriz Gomes

@anabeatrizgomes

Administrative support and customer service professional who helped reorganize CCBB Brasília visitor access and reduce reported queues.

Brazil

Message

What I'm looking for

I'm seeking remote opportunities in administrative support, customer support, or sales support.

At CCBB Brasília, I assisted visitors with program information and directions across exhibition rooms, theaters, the library, and other spaces.

I coordinated tickets, entry, and visitor flow while supporting a welcoming experience and protecting exhibited works. During shows, I identified an entrance bottleneck and helped reorganize access, reducing reported queues that had reached two to three hours.

At NZR Marketing e Treinamento, I supported daily administrative routines, organizational requests, and team coordination. I maintained clear communication with colleagues and helped resolve operational needs.

I'm trained in Inbound Sales and Sales Hub Software through HubSpot Academy, with foundational training in contact management and sales follow-up. I also have training in Microsoft Excel, Power BI, project management, and AI workflow automation with Make.

Experience

Work history, roles, and key accomplishments

Events Organizer

CCBB

Oct 2024 - Jun 2026 (1 year 8 months)

Assisted visitors with program information and directions, coordinated tickets and visitor flow, and identified an entrance bottleneck that reduced queues from two to three hours.

Customer Service Visitor Management Coordination Problem Solving

Administrative Assistant / People Operations

NZR Marketing e Treinamento

Jan 2017 - Aug 2024 (7 years 7 months)

Supported daily administrative routines, organizational requests, and team coordination while maintaining clear communication and resolving operational needs.

Administrative Support Team Coordination Communication Skills Problem Solving