Anaaja Hall

Coordinates multiple levels of organ allocation for transplant or research, ensuring timely continuation of the allocation process. Relays accurate donor medical information to transplant surgeons and personnel to facilitate organ placement.

Provided exceptional customer service by responding to and resolving inquiries regarding benefits, eligibility, and claims. Researched complex issues across multiple databases and collaborated with support resources to resolve customer issues.

Conducted telephonic outreach for health assessments, focusing on social determinants impacting Medicaid members' well-being. Established and nurtured customer relationships, ensuring prompt resolution of concerns to maintain satisfaction.

Enhanced customer satisfaction by promptly resolving disputes and maintaining open lines of communication. Managed and motivated employees, directing and supervising teams engaged in escalations and professional development.

Trained new team members on company procedures and safety requirements, promoting a positive work environment through teamwork and recognition. Enhanced overall team performance by providing regular coaching and skill development.

Assisted lead teachers with children aged 6 weeks to 6 years, contributing to a positive work environment with strong interpersonal skills. Helped with learning and cognitive behaviors, as well as personal care for children.

Currently enrolled in the Public Health doctoral program.

Grade: 3.7

Completed a Master's degree in Public Health with a GPA of 3.7.

Grade: 3.25

Earned a Bachelor of Science in Health Studies with a GPA of 3.25.