Joyce Sullivan Howze

Greeted and provided customer service to Executives and Elite customers for car rental services, answering questions on car selections. Oversaw Executive Elite customers for Emerald Club members.

Managed day-to-day operations, including onboarding new Personal Care Attendants and Clients. Organized and directed agency functions, including background checks according to state statutes.

Responsible for day-to-day operations, including monthly Medicaid billing and overseeing yearly home visits. Managed training and onboarding for new clients and staff.

Served as the point of contact for the Better Business Bureau and FCC, managing all daily internal traffic for the entire AT&T organization. Generated weekly audit reports for deadline compliance and created monthly reports for Senior Leadership.

Managed device warranty and collaborated weekly with Director and Site Director to identify and analyze systems and processes for improvement. Developed training curriculum for the Performance Enrichment Team.

Studied core principles of business administration, including management, marketing, and finance. Gained foundational knowledge in business operations and organizational behavior.

Pursued advanced studies in business administration, focusing on strategic management and business analytics. Developed skills in leadership, decision-making, and problem-solving within a business context.

Completed comprehensive training in Six Sigma methodologies, focusing on process improvement and quality control. Achieved Green Belt certification, demonstrating proficiency in data-driven problem-solving.

Completed training to become a Registered Medical Assistant, covering clinical and administrative duties in healthcare settings. Acquired knowledge in patient care, medical procedures, and office management.

Completed specialized training for Designated Manager certification as required by the State of Missouri. Focused on regulations and best practices for managing healthcare services.