Open to opportunities

Amyrie Galut

@amyriegalut

Message

Dedicated financial advisor with strong customer service skills.

Philippines

Message

What I'm looking for

I am looking for a role that values customer service and offers growth opportunities.

I am a dedicated financial advisor with a proven track record in customer service and data management. My experience at Allstate Insurance has equipped me with the skills to assist US-based customers effectively, ensuring high accuracy in updating sensitive data and resolving concerns under tight deadlines. I thrive in fast-paced environments and am committed to delivering exceptional service.

In my previous role as a Healthcare Advocate at Humana, I honed my ability to handle confidential patient data while training in CRM systems. My technical background as a Technical Advisor at AT&T UVerse allowed me to excel in customer interactions, where I was recognized as Wave’s Valedictorian for my exceptional performance during onboarding. I am passionate about continuous improvement and have applied my analytical skills in various roles, including project handling and internships focused on operational efficiency.

Experience

Work history, roles, and key accomplishments

Project Handler

Viventis Interim

Feb 2025 - May 2025 (3 months)

Coordinated with international project owners for technical document reviews and issuance of trade certifications for electrical products. Ensured compliance with ISO, IEC, and EN standards, improving documentation accuracy and managing multi-country communication.

Project Coordination Technical Documentation Compliance Management ISO IEC EN Standards Data Analysis Email Communication

Financial Advisor I

Concentrix

Sep 2023 - Jan 2025 (1 year 4 months)

Assisted US-based customers with billing, policy changes, and account management via inbound calls. Maintained high accuracy in updating sensitive data and resolving customer concerns under time constraints.

Customer Service Billing Policy Management Account Management Problem Solving Inbound

Healthcare Advocate I

Sagility

Jul 2023 - Sep 2023 (2 months)

Handled live inbound calls for healthcare billing and demographic updates, ensuring data accuracy. Trained in handling confidential patient data and updating CRM systems effectively.

Healthcare Billing Customer Service Data Management CRM Systems Confidentiality Inbound

Technical Advisor I

Concentrix

Nov 2022 - Jun 2023 (7 months)

Provided technical assistance to customers, resolving complex issues and ensuring service continuity. Recognized as Wave’s Valedictorian during onboarding for exceptional performance and quick learning.

Technical Support Customer Service Troubleshooting Problem Solving Onboarding Communication

Intern – Continuous Improvement Team

Reckitt Benckiser Ph, Inc.

Jun 2022 - Sep 2022 (3 months)

Collected, processed, and analyzed data using Excel and Google Sheets for various projects. Conducted time motion studies and value stream mapping to identify and implement operational efficiency improvements.

Data Analysis Excel Google Sheets Time Studies Value Streams Efficiency Improvement Process Improvement Data Processing

Education

Degrees, certifications, and relevant coursework

Adamson University

Bachelor of Science, Chemical Process Technology

Activities and societies: Published research in 2023 titled 'Phytochemical Functionalization of FeNi Doped Graphene Nanoparticles... in Songklanakarin Journal of Science and Technology'.

Studied Chemical Process Technology, focusing on the principles and applications of chemical processes. Gained expertise in various aspects of chemical engineering and industrial processes.