Amy Heater

Reviewed large volumes of shipping documents to code efficiently and accurately. Compared entered data to source documents, deleting incorrectly entered data, and re-entered correct data. Compiled, sorted, and verified accuracy of data to be entered.

Managed and resolved customer service requests through written correspondence and verbal communications. Proactively recognized issues prior to occurrence and took corrective action to avoid service issues. Maintained calendars, performing follow up with customers and internal company personnel to ensure service levels were met to customer's expectations.

Organized and scheduled therapy appointments for patients admitted in rehabilitation hospital. Contacted patient's family to coordinate and schedule training appointments.

Organized and scheduled numerous appointments for orthopedic surgeons and physician assistants at multiple clinic locations. Triaged calls to appropriate staff in a timely manner using a multi-line phone system. Coordinated appointments with clinical guidance for patients seen in the Emergency Department.

Organized and scheduled numerous appointments for counselors at the clinic and out at satellite locations within the community. Triaged and returned phone calls in a timely manner in addition to processing medical records requests. Triaged and processed referrals from internal and external sources.

Activities and societies: Held a Senior Recital reflecting academic progress over undergraduate career. Conducted and performed original works. Coordinated and arranged program, and musicians involved.

Held a Senior Recital reflecting academic progress over undergraduate career. Conducted and performed original works. Coordinated and arranged program, and musicians involved.