Amy Guzmán

I am a technician in computer applications and development with hands-on experience in customer service and back-office support. I have worked directly with customers via phone, email, chat, and social media, managing subscriptions, orders, and insurance-related inquiries.

I deliver clear, accurate information under pressure and thrive in collaborative environments. At Teleperformance I liaised with primary care providers and handled insurance paycheck matters; at Hire Horatio I resolved product, subscription, discount, and order issues for customers.

I am bilingual in Spanish and English, adaptable, and committed to taking on new challenges to improve customer experience and operational efficiency.