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Amuda Godswill

@amudagodswill

Customer Service Representative at Airtel Nigeria and GTBank, resolving customer inquiries and account-related concerns.

Nigeria

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What I'm looking for

I'm seeking a remote Customer Service Representative, Customer Support Specialist, Customer Experience Associate, Client Support, Customer Success, or Technical Support role serving local or international customers. I prefer live chat, email, and ticket support; phone calls are not preferred.

At Airtel Nigeria, I handled customer inquiries, complaints, service requests, and account-related concerns, explaining information clearly and escalating complex cases when needed.

At Guaranty Trust Bank (GTBank), I assisted customers with banking support, investigated complaints, and maintained accurate records while protecting confidential information.

As an Inventory Officer at MAX Drive / Metro Africa Xpress (MAX), I maintained inventory records in Odoo and VAMS, reconciled stock counts, and prepared reports and operational documentation.

Earlier, I provided administrative and customer-facing support at Lorel Hotel / Administrative Support Roles Nigeria and Khemsafe Computers Nigeria. I'm seeking remote customer support work, preferably through live chat, email, and ticket support.

Experience

Work history, roles, and key accomplishments

Inventory Officer

MAX Drive / Metro Africa Xpress (MAX)

Jan 2023 - Jan 2025 (2 years)

Coordinated inventory operations involving motorcycles, tricycles, spare parts, and maintenance materials. Maintained accurate records using Odoo and VAMS, conducted stock counts, and supported cross-functional teams.

Inventory Management Odoo VAMS Data Entry Records Management Stock Reconciliation Cross Functional Collaboration Attention To Detail

Customer Service Representative

Airtel Nigeria

Jan 2020 - Jan 2023 (3 years)

Provided professional customer service, handling inquiries, complaints, and account-related concerns. Resolved issues efficiently and escalated complex cases per company procedures.

Customer Service Complaint Resolution Issue Resolution Active Listening Escalation Management Communication Skills CRM

Customer Service Representative

Guaranty Trust Bank (GTBank)

Jan 2018 - Jan 2020 (2 years)

Assisted customers with banking inquiries and account-related support. Investigated complaints, escalated issues, and maintained accurate documentation while ensuring confidentiality.

Customer Service Banking Support Complaint Investigation Escalation Management Documentation Confidentiality Communication Skills

Administrative / Executive Assistant

Lorel Hotel / Administrative Support Roles

Jan 2015 - Jan 2018 (3 years)

Provided administrative and customer-facing support, managing correspondence, records, and schedules. Coordinated tasks and maintained confidentiality in a professional environment.

Administrative Support Customer Service Records Management Scheduling Correspondence Confidentiality Organization

Executive Assistant

Khemsafe Computers

Jan 2012 - Jan 2015 (3 years)

Provided administrative and customer-facing support to management and clients. Managed correspondence, documentation, and schedules while prioritizing tasks in a busy environment.

Administrative Support Customer Service Correspondence Documentation Scheduling Time Management Confidentiality