Looking for a job

amruta bettawar

@amrutabettawar

Customer service and sales advisor at Virgin Media O2, recommending telecom products and earning recognition for sales and cross-selling.

United Kingdom

Message

What I'm looking for

I’m open to opportunities across customer service, marketing coordination, retail, client relations, business development support and financial-services customer advisory.

At Virgin Media O2, I advise customers on iPhones, mobile contracts, broadband and upgrades, recommending options that fit their needs and budgets. I’ve been recognised as a top-performing advisor across multiple months for sales and cross-selling.

I resolve enquiries about billing, upgrades, returns and service issues, keeping CRM notes and follow-ups to support a consistent customer experience. I also support colleagues with product knowledge and practical sales-process guidance.

Earlier, I supported business development and event marketing at Alsitype PharmaTech, including coordinating the PROPAC industry exhibition. At ICICI Securities and HDFC Life, I supported customers with home-loan and mortgage enquiries, insurance products and application or policy follow-ups.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Service & Sales Advisor

Current

Virgin Media O2

Mar 2023 - Present (3 years 7 months)

Advise customers on mobile contracts, broadband packages, and upgrades while delivering primary sales and cross-selling opportunities. Recognized as a top-performing advisor for strong sales results and cross-selling performance.

Customer Service Sales Cross Selling CRM Telecommunications Products Broadband Mobile Contracts Complaint Handling Team Support

Business Development & Event Marketing Executive

Alsitype PharmaTech

Nov 2017 - Mar 2019 (1 year 4 months)

Supported business development through client communication, supplier follow-ups, and sales administration. Coordinated the PROPAC industry exhibition including vendor communication, logistics, and on-site support.

Business Development Event Marketing Client Communication Supplier Management Sales Administration Project Coordination

Mortgage Relationship & Home Loan Sales Executive

ICICI Securities

Nov 2014 - Dec 2015 (1 year 1 month)

Supported customers with home-loan and mortgage product information, including eligibility checks, documentation, and application steps. Coordinated with bank branches and developers to support mortgage enquiries and follow-ups.

Mortgage Home Loans Customer Advisory Documentation Coordination Follow up

Insurance Sales & Mortgage Protection Coordinator

HDFC Life

Aug 2013 - Nov 2014 (1 year 3 months)

Advised customers on life insurance and protection products linked to family security and financial planning. Cross-sold insurance products to customers with active loan or financial-planning needs.

Insurance Sales Cross Selling Customer Advisory Financial Planning Team Support