Amritha Kumar

I’m a Client Relations Expert with close to 8 years of experience in client servicing, business development, and operations. I focus on fostering long-term client relationships, driving customer success strategies, and ensuring seamless communication between internal teams and clients.

At The Pixelate, I increased client retention by over 90% through relationship-building efforts, proactive churn handling, and structured engagement. I managed high-value accounts worth over ₹30L, improved Lifetime Value (LTV) through effective escalations, and built trust by shifting from task-based management to relationship-focused processes.

I introduced client success processes and implemented QBRs (Quarterly Business Reviews) and MBRs (Monthly Business Reviews) to create feedback loops for better communication, issue resolution, and growth planning. I also onboarded over 50 clients with detailed service walkthroughs and executed cross-sell and upsell strategies during renewals to deepen partnerships and increase revenue.

Currently as Head of Marketing at AS Hospitality, I lead campaigns for three F&B brands with a customer-first mindset—analyzing behavior and feedback to optimize positioning and improve the on-ground customer journey. Previously at Amazon as a Catalog Associate, I streamlined SOPs and supported smooth workflows by coordinating with vendor teams.