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Robert Longwe

@robertlongwe

Statistical Clerk at Ministry of Health (Salima District Council), handling data collection, analysis, reporting, and quality assurance.

Malawi

Message

At Ministry of Health (Salima District Council), I work as a Statistical Clerk, supporting data collection and entry, processing and analysis, and reporting. I also contribute to data quality assurance and administrative support.

At ISON Experience (Airtel Call Centre), I worked as a Quality Analyst, evaluating calls, supporting quality assurance, and reporting on performance. I previously worked as a Customer Care Executive there, resolving customer issues and maintaining accurate interaction records; at Malawi Posts Corporation, I handled data entry, documentation, archiving, and mail.

Experience

Work history, roles, and key accomplishments

Current

Statistical Clerk

Current

Ministry of Health (Salima District Council)

Nov 2025 - Present (11 months)

Responsible for data collection, entry, processing, and analysis. Provides reporting, documentation, and administrative support with a focus on data quality assurance.

Data Collection Data Entry Data Processing Data Analysis Reporting Documentation Quality Assurance Administrative Support

Quality Analyst

ISON Experience (Airtel Call Centre)

Jun 2025 - Dec 2025 (6 months)

Evaluated calls and ensured quality assurance. Provided feedback and coaching, contributed to process improvement, and handled reporting and analytics.

Call Evaluation Quality Assurance Feedback Coaching Process Improvement Reporting Analytics

Customer Care Executive

ISON Experience (Airtel Call Centre)

Jun 2024 - Jun 2025 (1 year)

Handled inbound calls, resolved customer issues, and provided product and service information. Maintained accurate records and processed refunds, returns, and exchanges.

Customer Service Inbound Calls Issue Resolution Record keeping Refunds Returns Escalation Management

Data Entry Clerk and Courier Loader

Malawi Posts Corporation

Feb 2022 - Aug 2024 (2 years 6 months)

Performed data entry, documentation, and archiving. Delivered and collected mail, assisted with customer queries, and handled sending and receiving mail.

Data Entry Documentation Archiving Mail Delivery Customer Service

Education

Degrees, certifications, and relevant coursework

Cisco Networking Academy

Cisco Certified Support Technician (Junior Cybersecurity Analyst), Cybersecurity

Earned the Cisco Certified Support Technician (Junior Cybersecurity Analyst) certification, covering cybersecurity administration, network defense, system safeguard, threat analysis, and resource specialist topics.