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Amna AhmadAA
Open to opportunities

Amna Ahmad

@amnaahmad

Client Success Manager specializing in enterprise HR tech, gamified assessments, and stakeholder-led delivery.

Zimbabwe
Message

What I'm looking for

I’m looking for a customer success role in HR technology where I can lead enterprise onboarding and delivery, run product demos, improve adoption/retention through renewals, and use AI tools to enhance client communication and reporting.

I’m a Client Success Manager with 5 years of experience managing enterprise clients across the globe, specializing in HR technology, gamified assessments, stakeholder management, project delivery, onboarding, product demonstrations, and customer success.

I manage key accounts of 18+ clients across different industries, and I’ve led the end-to-end delivery of Nestlé’s flagship Nesternship recruitment program across 12 markets by coordinating multiple stakeholders to ensure seamless project execution.

I conduct demos, onboarding sessions, and client training, and I serve as the primary point of contact for enterprise clients throughout onboarding, implementation, project delivery, renewals, and ongoing support.

I also deliver gamified assessments, AI video interviews, and virtual assessment centers for thousands of candidates, generating regular assessment reports and final candidate scorecards. I leverage AI tools including ChatGPT and Claude to accelerate proposals and documentation, and I collaborate with development, tech, QA, and design teams to meet launch deadlines.

Experience

Work history, roles, and key accomplishments

TG
Current

Client Success Manager

The Talent Games

Apr 2022 - Present (4 years 3 months)

Manage key enterprise client accounts, including onboarding, demos, training, implementation, project delivery, renewals, and ongoing support. Lead end-to-end delivery of the Nesternship recruitment program across multiple Asia, Oceania & Africa markets and deliver gamified assessments, AI video interviews, and virtual assessment centers.

Education

Degrees, certifications, and relevant coursework

Institute of Business Administration (IBA) logoII

Institute of Business Administration (IBA)

Master of Business Administration, Business Administration

Earned an MBA from the Institute of Business Administration (IBA) in 2021.

Shaheed Zulfikar Ali Bhutto Institute of Science and Technology (SZABIST) logoSS

Shaheed Zulfikar Ali Bhutto Institute of Science and Technology (SZABIST)

Bachelor of Business Administration, Business Administration

Earned a BBA from SZABIST in 2018.

Tech stack

Software and tools used professionally

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