At Kohl’s, I was promoted from Customer Service Representative to Team Leader based on my performance, leadership capabilities, and customer service results.
I led a team of 18 associates, providing daily coaching and operational support. I also trained and onboarded new hires on customer service procedures and system navigation.
As a Collection Agent at First Access Solution, I handled high-volume customer calls about overdue balances, account status, and payment options.
I negotiated payment plans and settlement arrangements, maintained accurate account records in a secure CRM, and followed confidentiality and compliance requirements.
