Ammara Baig

Facilitated financial interactions with customers, assisting in opening current and savings accounts while complying with FCA standards. Tailored video appointments to meet individual customer needs and preferences, adhering to timelines via effective diary management.

Responsible for conducting analysis of cybercrime threats targeting Barclays customers. Coordinated the introduction of mitigating solutions to counteract identified threats.

Worked directly with clients to provide assistance, resolve complaints, and answer queries with accuracy and efficiency. Maintained high levels of customer satisfaction through effective communication.

Assisted in building and maintaining relationships with business owners via inbound and outbound communication. Facilitated the transition of sales, contributing to business growth.

Proofread and amended legal documents in readiness for issue, ensuring accuracy prior to sending to clients. Worked in a fast-paced environment, completing projects to schedule and staying updated with changes in the area of practice.

Regularly volunteered at a local charity shop, accurately and efficiently handling money and customer transactions. Contributed to raising funds for the charity's operations.

Responded to high volumes of incoming calls, establishing a positive rapport with clients. Effectively resolved concerns, queries, and complaints to ensure customer satisfaction.

Collaborated on a work project to draft legal documents during a virtual internship. Demonstrated the ability to explain complex information to clients in a way that ensured understanding.

Supported store initiatives in relation to seasonal products, involving replenishing stock in dedicated aisles. Provided direct customer support to shoppers, enhancing their shopping experience.

Worked as part of a highly motivated team, achieving realistic and achievable targets. Contributed to making a difference and supporting various charities through fundraising efforts.

Grade: 2:2

Activities and societies: Represented the University as a Student Ambassador for two years

Studied for a Bachelor of Law degree, focusing on legal principles and practices. Achieved a 2:2 classification. Represented the university as a Student Ambassador for two years.

Grade: Government and Politics (A), Law (B), Psychology (B)

Completed A-Levels in Government and Politics (A), Law (B), and Psychology (B). This period focused on advanced secondary education, preparing for university studies.

Grade: 5 B's and 2 C's

Achieved 5 B's and 2 C's in GCSEs, including Maths and English. This period covered foundational secondary education.