Amit Nagpure

I’m a results-driven Senior Production Support Engineer with 8+ years of experience in L2/L3 production support, NOC operations, and network engineering across IoT, telecom, and financial-services domains. I specialize in building observability pipelines that help teams proactively surface incidents and protect SLA performance.

In my most recent role, I consistently supported the Amazon Fire TV Hotspot service across application, middleware, infrastructure, and network layers—meeting SLAs while driving measurable reliability gains. I built and maintained 10+ Splunk dashboards, reports, and alerts, reducing mean time to detect (MTTD) incidents by ~25%.

I bring deep monitoring and incident discipline through Splunk, Kibana, and network troubleshooting across MPLS/VPN environments (including OSPF/BGP, VLANs, and LAN/WAN). I also developed Jenkins CI/CD pipelines for IoT server deployments and OTA firmware updates, cutting manual effort and standardizing release gates.

I’m driven by cross-functional collaboration—partnering with QA for regression/sanity testing and communicating clearly during critical disruptions with precise ETAs and workarounds. My work has been recognized with “Best Employee” and multiple coordination/ownership awards, including strong RFO adherence with zero rejected RFOs.