Amit Kumar
@amitkumar19
Experienced Senior Incident and Change Manager with 17 years of IT expertise.
ZimbabweWhat I'm looking for
With 17 years of extensive experience in the IT industry, I have honed my skills in Incident and Change Management, demonstrating a strong commitment to operational excellence. My career has evolved from desktop support to leading major incident management, showcasing my adaptability and leadership capabilities. I take pride in enhancing process efficiencies and ensuring uninterrupted operational continuity.
In my current role as Assistant Manager Operations at Anunta Technology Services, I manage end-to-end change management activities, focusing on cost optimization and effective planning. I have successfully led continuous service improvement initiatives and facilitated training workshops to promote best practices across teams. My proactive approach to incident management has resulted in significant improvements in service delivery and stakeholder satisfaction.
Throughout my career, I have directed cross-departmental teams, overseen change management processes, and implemented effective preventative measures to minimize service disruptions. My ability to analyze incident trends and collaborate with cross-functional teams has been instrumental in driving operational excellence and achieving exceptional results.
Experience
Work history, roles, and key accomplishments
Assistant Manager Operations
Anunta Technology Services
Sep 2018 - Present (6 years 9 months)
Managed end-to-end change management activities, emphasizing cost optimization and effective planning to minimize downtime in IT operations. Oversaw the management of Priority 1 and Priority 2 major incidents, ensuring resolutions aligned with established service level agreements (SLAs).
Incident / Change Manager
IBM India Pvt Ltd
Jan 2016 - Aug 2018 (2 years 7 months)
Directed cross-departmental teams to manage and resolve incidents effectively, thereby minimizing service disruptions and ensuring prompt communication with all stakeholders. Oversaw and implemented change management processes, evaluating related risks and impacts to uphold operational stability and improve service delivery.
Process Analyst cum Technical Support Executive
ING Vysya Bank Ltd
Sep 2014 - Jan 2016 (1 year 4 months)
Conducted thorough analysis and documentation of business processes to pinpoint inefficiencies and suggest enhancements, leading to improved operational efficacy. Delivered technical support to end-users by resolving software and hardware issues, ensuring high levels of customer satisfaction and minimal periods of downtime.
Senior System Engineer
Network Solutions
Apr 2007 - Aug 2014 (7 years 4 months)
Directed the design and implementation of scalable IT infrastructure solutions, thereby enhancing system performance and reliability. Facilitated troubleshooting for complex technical issues, achieving a 30% reduction in incident resolution times.
Education
Degrees, certifications, and relevant coursework
Alagappa University
BCA, Computer Applications
Completed a Bachelor of Computer Applications (BCA) through correspondence. This program provided a foundational understanding of computer science principles and applications.
A.M. Polytechnic Malur
Diploma, Computer Science & Engineering
Completed a Diploma in Computer Science & Engineering from A.M. Polytechnic Malur. This program focused on practical skills and theoretical knowledge in computer science and engineering.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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