Anagha Chopde

I am an IT professional with three years of experience specializing in Major Incident Management and Service Domain. My background includes a strong focus on using ITIL frameworks to deliver effective client-facing presentations and create data-driven solutions that enhance system reliability while reducing incident volumes. I thrive in high-pressure situations and excel at fostering strong vendor and client relationships to ensure seamless service delivery.

At Accenture, I have successfully led Severity 0–2 incident resolutions, minimizing business disruptions for global clients. I spearheaded Major Incident Management initiatives that reduced the impact of critical incidents by 40%. My role involves conducting root cause analyses and implementing corrective actions, as well as managing IT operations across over 20 global sites to ensure high system availability. I have automated more than 25 processes, improving efficiency by 30% and significantly reducing manual workloads.

In addition to my technical skills, I have a proven track record in reporting and analytics, delivering IT and financial reports that support data-driven decision-making. I have automated reporting processes, cutting generation time by 50% and enhancing accuracy. My ability to monitor system health and communicate effectively with stakeholders during major incidents has been crucial in maintaining 95% SLA compliance across 1,500+ resolved system issues.