Open to opportunities

Amit Kumar

@amitkumar10

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Dedicated IT Support Engineer with 5.5+ years of experience.

India

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What I'm looking for

Seeking a challenging role that leverages my expertise in cloud management and IT support to drive innovation and efficiency in a dynamic organization.

I am a passionate IT professional with over five years of experience in IT support, technical support, and cloud project management. My expertise lies in troubleshooting, system administration, and managing cloud environments to ensure smooth IT operations.

In my current role as Assistant Manager (IT) at ESDS Software Solutions Ltd., I have successfully managed cloud infrastructure, deployed Azure VMs, and ensured robust security policies. My previous roles have equipped me with a strong foundation in hardware and software support, network infrastructure, and endpoint security.

I hold certifications in Azure, AWS, and Google Workspace, and I am committed to staying updated with the latest technologies. I am excited to bring my technical expertise and leadership skills to a new challenge where I can contribute to efficient IT operations and innovative solutions.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager (IT)

Current

ESD Software Solutions Ltd.

Feb 2024 - Present (1 year 3 months)

Currently serving as Assistant Manager (IT) with a focus on advanced IT support, cloud infrastructure management, and system upgrades. Responsible for coordinating cross-functional teams and ensuring seamless IT project delivery.

IT Support Cloud Management System Administration User Support Project Coordination Azure Networking Security Management Troubleshooting Endpoint Security

IT Support Analyst L2

Tann Utility Services

Jun 2023 - Jan 2024 (7 months)

Provided advanced IT support, resolving complex hardware and software issues. Managed cloud resources and ensured efficient usage of compute and storage.

IT Support Troubleshooting User Support Azure Active Directory

Technical Support Engineer

Hitech Informatics Pvt. Ltd.

Jan 2020 - Jan 2023 (3 years)

Delivered technical support to end-users, diagnosing and repairing hardware/software issues. Administered Windows Server environments and managed user access policies.

Technical Support Windows Server Active Directory Troubleshooting Security Policies Network Management Documentation

Computer Operator

Niyati Engineering Pvt. Ltd.

Feb 2017 - Feb 2018 (1 year)

Managed computer operations, ensuring smooth functionality of systems and applications. Assisted in troubleshooting and user support.

Computer Operation User Support Troubleshooting Documentation Networking Security Management Technical Support

Education

Degrees, certifications, and relevant coursework

Maharaja Agrasen Himalayan Garhwal University

Bachelor's in Computer Applications, Computer Applications

2020 - 2023

Completed a Bachelor's in Computer Applications (BCA), focusing on software development, programming languages, and computer systems. Gained practical experience through projects and internships, enhancing technical skills in various IT domains.

GT Infotech

RHCSA Training, Information Technology

2018 - 2019

Completed RHCSA training, which provided in-depth knowledge of Linux system administration, including installation, configuration, and troubleshooting of Red Hat systems.