Open to opportunities

amitabh Mukherjee

@amitabhmukherjee

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Experienced data science and business intelligence professional.

India

Message

What I'm looking for

I am looking for a challenging role that allows me to leverage my data science expertise in a collaborative environment, focusing on process optimization and strategic decision-making.

I am an experienced data science and business intelligence professional with over 15 years of expertise in analytics, reporting, and process optimization. My academic background includes a Bachelor of Commerce from Bangalore University, which has provided me with a solid foundation in analytical and statistical skills. I have successfully led data analysis initiatives at prominent organizations like Go Digit and Accenture, where I improved strategic decision-making and cost optimization through effective data visualization and reporting.

Throughout my career, I have developed and maintained interactive dashboards and automated reporting processes that have significantly enhanced operational efficiency. My certifications in Lean Six Sigma and various data science tools further complement my skills in process automation and data handling. I am passionate about leveraging my expertise to contribute to an organization's success and drive data-driven decision-making.

Experience

Work history, roles, and key accomplishments

Dispatch Co-Ordinator

Hemmersbach India Pvt Ltd

May 2022 - Sep 2023 (1 year 4 months)

Managed service desk operations and supervised 10 customer service agents, achieving an email resolution rate of 88% with a volume of 500 emails per day. Led a Lean Six Sigma project at Cognizant, recognized for timely delivery and impressive data visualization.

Six Sigma Data Visualization Service Desk Customer Service Process Optimization

Senior Associate - Strategy and Business Planning

Go Digit General Insurance

Jul 2018 - Sep 2021 (3 years 2 months)

Led data analysis initiatives that improved strategic decision-making and cost optimization. Developed and maintained interactive dashboards for the two/four-wheeler segment across PAN India, tracking performance against monthly targets.

Data Analysis Dashboard Development Cost Optimization Business Intelligence

Process Specialist-Voice (SME)

Brickwork India Pvt Ltd

May 2016 - Mar 2018 (1 year 10 months)

Managed training and quality assurance for a US-based insurance process. Automated reports to improve operational efficiency and audited calls to provide feedback to agents.

Quality Assurance