AMamitabh Mukherjee
@amitabhmukherjee
Customer Success and Transformation Leader.
IndiaWhat I'm looking for
Customer Success and Transformation Leader with 16+ years of experience driving revenue growth, digital adoption, and operational excellence across U.S. and Indian markets. Skilled at building long-term client relationships, leading cross-functional teams, and delivering measurable value through analytic, SaaS platforms, and process optimization. Proven ability to influence COO-level stakeholders, manage renewals/up-sells, and align GTM strategies with business goals. Seeking a leadership role to accelerate retail-focused digital innovation and customer success.
Experience
Work history, roles, and key accomplishments
Dispatch Co-Ordinator
Hemmersbach India Pvt Ltd
May 2022 - Sep 2023 (1 year 4 months)
Managed service desk operations and supervised 10 customer service agents, achieving an email resolution rate of 88% with a volume of 500 emails per day. Led a Lean Six Sigma project at Cognizant, recognized for timely delivery and impressive data visualization.
Senior Associate - Strategy and Business Planning
Go Digit General Insurance
Jul 2018 - Sep 2021 (3 years 2 months)
Led data analysis initiatives that improved strategic decision-making and cost optimization. Developed and maintained interactive dashboards for the two/four-wheeler segment across PAN India, tracking performance against monthly targets.
Process Specialist-Voice (SME)
Brickwork India Pvt Ltd
May 2016 - Mar 2018 (1 year 10 months)
Managed training and quality assurance for a US-based insurance process. Automated reports to improve operational efficiency and audited calls to provide feedback to agents.
Senior Business Support Executive
Brickwork India Pvt Ltd
Nov 2014 - Feb 2016 (1 year 3 months)
Led project management for Zendesk ticketing, improving resolution rates. Developed data-driven reports for strategic decision-making.
Accounts Processing Analyst
Swiss Re Shared Services
Aug 2005 - Jan 2009 (3 years 5 months)
Managed accounts receivable processes related to life and health reinsurance operations, contributing to the overall efficiency of the team.
Education
Degrees, certifications, and relevant coursework
BUBangalore University
Bachelor of Commerce, Commerce
1998 - 2001
Completed a Bachelor of Commerce degree, gaining foundational knowledge in commerce principles, financial accounting, and business management.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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