Mansi Shinde

Identified and resolved hardware issues for PLE and SMB clients in the North American and Canadian regions, resulting in a 20% decrease in customer complaints and increased customer satisfaction. Efficiently utilized Citrix and Salesforce CRMs to communicate with clients via Chat, Email, or Phone, resulting in a 30% increase in response time and an improvement in issue resolution.

Created multiple dashboards and reports based on data received from the Client. Mostly involved in Data Analysis and writing SQL queries to generate reports for the team. Worked on different visualizations, filters, and drill-down reports. Designed and implemented A/B tests that evaluated the impact of different product features on user engagement and revenue, leading to a 20% increase in revenue

Used statistical methods to analyze data and generate useful business reports, dashboards, models, and presentations. Leveraged data analysis techniques to identify key trends and patterns, leading to the identification of cost-saving opportunities. Enabled secure data access to over 50 stakeholders across corporate departments.
collaboration between teams
 Developed an intel

Lead generation through LinkedIn, references, cold calling, and emails with appropriate IT certifications per requirements or demands. Guidance on learning timeframes certifications and coordinating for booking examinations for
certifications and providing support in Management systems tracking and scheduling. Managed social media campaigns across multiple platforms, increasing brand.

Analyzed data from company databases using a variety of data mining techniques, resulting in a 10% increase in revenue and a 15% decrease in customer churn rate. Implemented an A/B testing framework that successfully improved model quality by 30%, leading to more accurate predictions and better business outcomes. Develop processes and tools to monitor and analyze model performance and data.

Conducted simulations and data analysis to improve marketing techniques, resulting in a 30% increase in customer engagement and a 25% improvement in conversion rates. Utilized predictive modeling techniques to optimize customer experiences, resulting in a 15% increase in revenue generation and a 20% improvement in ad targeting accuracy. Collaborated with cross-functional teams to implement models