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monish sakpal

@monishsakpal

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Results-driven Data Scientist specializing in machine learning and analytics.

India

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What I'm looking for

I am a results-driven Data Scientist with over 5 years of experience in transforming complex datasets into actionable insights. My expertise lies in machine learning, statistical modeling, and data-driven decision-making, allowing me to solve real-world problems effectively. I have a proven track record of delivering high-impact projects, such as achieving 90% accuracy in customer churn prediction and leading sentiment analysis initiatives on large datasets.

My technical proficiency includes advanced skills in Python, SQL, and data visualization tools like Tableau and Power BI. I have successfully deployed machine learning models using frameworks such as TensorFlow, Keras, and PyTorch. My innovative problem-solving approach has enabled me to optimize processes and enhance operational efficiency across various projects, including a hotel management system and a bus booking system.

As a strategic thinker, I align data science initiatives with business goals to ensure measurable outcomes. I am dedicated to leveraging data science to drive growth and create meaningful impacts in dynamic environments. My certifications in data analytics and cloud AI further showcase my commitment to mastering cutting-edge methodologies in the field.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Support Analyst and Data Analyst

Current

Universal Sompo General Insurance

Jan 2022 - Apr 2024 (2 years 3 months)

Analyzed large datasets using advanced Excel, Power BI, and Tableau to create interactive dashboards and generate strategic insights. Collaborated with cross-functional teams to resolve data-related issues and trained team members on data analysis techniques, achieving 90% accuracy in customer churn prediction.

Data Analysis Excel Power BI Tableau Machine Learning Data Visualization Team Collaboration Dashboards Data Integrity

Senior Customer Support Associate

IDFC Bank (HGS Payroll)

Jan 2021 - Jan 2022 (1 year)

Addressed and resolved customer queries while promoting banking services. Enhanced customer satisfaction by 15% and reduced query resolution time by 20% through streamlined operations.

Customer Support Query Resolution Banking Process Improvement Customer Satisfaction Communication Skills Problem Solving Time Management Team Collaboration Relationship Management

Business Development Executive

C-Dot Systems Pvt Ltd

Jan 2020 - Jan 2021 (1 year)

Developed and executed sales strategies, performed server maintenance, and identified new business opportunities. Contributed to a 10% revenue increase by generating leads and closing key client deals.

Sales Strategies Lead Generation Revenue Business Development Market Research Communication Skills Team Collaboration Problem Solving

Business Development Executive

Samarth Technical Solutions

Sep 2018 - Jan 2020 (1 year 4 months)

Cultivated and maintained client relationships, ensuring repeat business and loyalty. Spearheaded lead generation initiatives and contributed to the development of innovative IT solutions.

Client Relationship Management Lead Generation Business Development Communication Skills Team Collaboration Sales Strategies Problem Solving Customer Retention

Hardware & Networking Faculty cum Engineer

St. Angelo’s Professional Education

Jan 2015 - Sep 2018 (3 years 8 months)

Managed network systems, administered inventory, and prepared ISO documentation to enhance operational efficiency. Improved system compliance and efficiency through effective resource management and process optimization.

Network Management Inventory Management ISO Resource Management Process Optimization Compliance Technical Training Problem Solving Communication Skills Team Collaboration

Education

Degrees, certifications, and relevant coursework

Post Graduate Diploma in Management

Post Graduate Diploma, Data Science and Data Analytics

2022 - 2024

Engaged in advanced studies focusing on Data Science and Data Analytics, equipping with essential skills for data-driven decision-making and analytics.