Amine El Kohen
@amineelkohen
I support French-speaking healthcare customers, resolve complex issues, and improve service quality through QA and coaching.
PolandWhat I'm looking for
I'm currently supporting French-speaking healthcare clients at Medtronic, handling orders, inquiries, issue resolution, and sensitive data in line with medical service standards.
At Concentrix, I progressed from Customer Support Agent to Senior Agent and Senior Quality Analyst. I handled escalations for the French market, coached new advisors, audited customer interactions, and contributed to process and service-quality improvements.
My earlier experience includes delivering traditional banking services at AttijariWafa Bank and assisting with accounting tasks at HERTZ International. I bring fluent French, Arabic, and English communication alongside SAP, Verint, CRM, and Microsoft Office experience.
Experience
Work history, roles, and key accomplishments
Supporting French-speaking clients in the healthcare sector with orders, inquiries, and issue resolution. Handling sensitive data and ensuring compliance with medical service standards.
Audited and monitored customer interactions to identify areas of improvement. Provided QA insights to enhance service quality.
Handled escalated customer cases for the French market. Provided advanced support and coaching to new advisors.
Provided customer service to French-speaking clients. Resolved technical issues and ensured customer satisfaction.
Bank Teller
AttijariWafa Bank
Apr 2019 - Jul 2022 (3 years 3 months)
Delivered traditional banking services for professionals, individuals, and Moroccans living abroad.
Assisted in accounting tasks for the world’s largest car rental company.
Education
Degrees, certifications, and relevant coursework
Warsaw School of Economics and Business
Master's Degree, Business Management
Pursuing a Master's degree in Business Management at the Warsaw School of Economics and Business.
FSJES Agadir
Second Year Undergraduate, Economics and Management
2015 - 2020
Completed the second year of an undergraduate program in Economics and Management at FSJES Agadir.
FSJES Agadir
Bachelor of Honor, Human Resource Management
2018 - 2019
Completed a Bachelor of Honor in Human Resource Management at FSJES Agadir.
FSJES Agadir
Bachelor's Degree, Economics and Management
2017 - 2018
Completed a Bachelor's degree in Economics and Management at FSJES Agadir.
Lalla Meryem High School
High School Diploma, Physical Sciences
2013 - 2014
Earned a High School Diploma in Physical Sciences from Lalla Meryem High School.
Tech stack
Software and tools used professionally
Availability
Location
PolandAuthorized to work in
Job categories
Skills
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