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Maureen Bugingo

@maureenbugingo

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Results-driven financial services professional with strong accuracy and operational expertise.

Rwanda

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What I'm looking for

I seek a role in financial services or operations where I can apply my accuracy, process improvement skills, and cross-functional collaboration to improve workflows and meet strict SLAs.

I am a results-driven financial services professional with over four years' experience in customer support, operations, and transactional processing. I consistently deliver high-quality outcomes under pressure, maintain exceptional attention to detail, and have a proven record of handling complex, high-risk transactions with near-perfect accuracy while meeting strict SLAs.

I adapt quickly to new systems and workflows, take on cross-functional responsibilities, and support reporting and reconciliation efforts using Excel and internal tools. My background includes improving operational efficiency, streamlining document recognition and indexing, and delivering excellent customer service across high-volume environments.

Experience

Work history, roles, and key accomplishments

Current

Senior Financial Services Account Associate

Current

FIS

Aug 2025 - Present (5 months)

Handle complex high-risk transactions (liquidations, redemptions, beneficiary updates) with 99% accuracy while meeting strict SLAs and supporting cross-functional reporting and failed-transaction resolution.

Transaction Processing Risk Management Data Integrity Excel Reporting SLA Management Cross Functional Collaboration

Financial Services Account Associate

FIS

Jan 2024 - May 2025 (1 year 4 months)

Processed liquidations and redemptions with 99% accuracy meeting 1-day SLA, managed beneficiary updates across systems, and resolved failed automated transactions to maintain data compliance and workflow efficiency.

Transaction Processing & Compliance Excel Data Entry Reporting Quality Assurance Workflow Optimization

Customer Service Representative

Planet Payment

Sep 2022 - Dec 2023 (1 year 3 months)

Closed an average of 60 refund tickets daily with high accuracy, verified refund documentation for compliance, and contributed to improved customer satisfaction through timely processing.

Customer Support & Compliance Zendesk Documentation Time Management Communication Problem Solving

Operations Specialist

Tagvenue

Oct 2022 - Jan 2023 (3 months)

Monitored bookings and commission tracking via venue manager accounts, managed Zendesk ticket workflows, reported unregistered bookings, and prepared detailed weekend payment reports.

Operations Zendesk Reporting Attention To Detail

Customer Service Specialist

Cineworld Cinemas

Apr 2022 - Sep 2022 (5 months)

Managed 100–150 customer calls daily, resolved booking and policy inquiries, and handled escalations and complaints following promotion for performance excellence.

Escalation Management Customer Service policies Communication Performance Metrics