Amine Dahel
@aminedahel
I resolve enterprise cloud collaboration incidents and improve UC service delivery for global clients.
FranceWhat I'm looking for
I've supported enterprise cloud collaboration and call center environments at RingCentral, resolving complex Tier 3 incidents for strategic clients and channel partners including BT, Avaya, Vodafone, Atos, and Mitel.
I work across Backend, DevOps, Product/Build teams, telco carriers, and client security leads to resolve high-severity incidents, improve cloud readiness, and support SaaS adoption. I also conduct technical reviews, enablement sessions, and infrastructure audits for clients including Norauto, EuropCar, and SCC.
At Coface, I improved global IP telephony and video service delivery, cutting the active incident backlog by 50% in my first quarter while maintaining a 48-hour resolution SLA. I also delivered infrastructure migrations across more than seven global regions.
My background includes Cisco Unified Communications, Telepresence, SIP architecture, network security, HLD/LLD documentation, and multi-vendor collaboration platforms. I'm trilingual in Arabic, English, and French, with CCNP Collaboration and CCNA Routing & Switching certifications.
Experience
Work history, roles, and key accomplishments
Served as senior escalation manager for Tier 1 enterprise clients and strategic channel partners, resolving complex cloud collaboration and call center architecture issues while maintaining SLA resolution rates. Led cross-functional incident escalations and acted as trusted technical advisor for key enterprise clients.
Education
Degrees, certifications, and relevant coursework
Université de Versailles Saint-Quentin-en-Yvelines
Master’s Degree, Network and System Engineering
Master’s Degree in Network and System Engineering from Université de Versailles Saint-Quentin-en-Yvelines.
Institut National des Télécommunications et des TICS
Telecom Engineering Degree, Telecommunications
Telecom Engineering Degree from Institut National des Télécommunications et des TICS in Oran, Algeria.
Tech stack
Software and tools used professionally
Availability
Location
FranceAuthorized to work in
Salary expectations
Job categories
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