Open to opportunities

siham Lamnouar

@sihamlamnouar

Message

Passionate about technology

United States

Message

What I'm looking for

Seeking a challenging role that leverages my technical expertise and project management skills to drive business growth and innovation.

I am a seasoned Consultant Engineer with a strong background in technology and project management. Throughout my career, I have successfully managed multiple projects across multiple countries, bringing added value to my clients. As a High-Touch Engineer, I excel in troubleshooting complex issues and providing remediation support to resolve identified problems.

With extensive experience in unified communications and contact center engineering, I have implemented and integrated Cisco UCCE solutions for various clients. I am skilled in providing training and support to customers and internal teams, ensuring seamless project delivery.

I hold multiple certifications, including Cisco Certified DevNet Professional and Cisco Broadworks Engineer Professional. I am fluent in Arabic, French, and English, with a beginner's proficiency in Spanish. Outside of work, I am passionate about giving back to the community and have participated in humanitarian missions.

Experience

Work history, roles, and key accomplishments

Current

Consultant Engineer

Current

Cisco

Sep 2021 - Present (4 years 11 months)

Helped with technical delivery of Cisco BroadWorks and Webex for BroadWorks solutions to service provider partners in France, including documentation, upgrades, and testing.

Cisco Webex Delivery

Unified Communications Engineer

Collaboration-Services

Sep 2018 - Jul 2021 (2 years 10 months)

Implemented and integrated Cisco UCCE for telephony and contact center infrastructures, provided training for customers and support teams.

Cisco Training

Telecommunications Engineer

UCC-Experts

Nov 2016 - Sep 2018 (1 year 10 months)

Provided technical support for telephony, contact center cluster, and ecosystem architecture, reproduced and determined root cause of incidents.

Ecosystem Technical Support

Technical Support N3

CAGIP

Nov 2016 - Sep 2018 (1 year 10 months)

Provided support for telephony, contact center cluster, and ecosystem architecture, tested new software versions and ensured post-migration acceptance testing.

Ecosystem