Aminata Koya

Provided one-to-one ELSA sessions to help students understand and regulate their emotions, and set appropriate boundaries for students with additional behavioral needs. Led and assisted in managing the Pillar Reflection Centre, an in-school isolation space, and facilitated reconciliations between students and staff.

Provided direct customer service, ensuring a positive shopping experience, and acted as a key holder for site operations. Supervised and motivated a team to deliver excellent customer service, implementing strategies for rapid complaint resolution and exceeding performance targets.

Managed customer block bookings for outdoor facilities and handled customer finance, ensuring efficient payment and debt management using the Axapta system. Oversaw front-of-house operations, managed a team, and resolved customer complaints while coordinating school sports days and outdoor activities.

Gained international experience, developing strong interpersonal skills within diverse cultures and establishing rapport quickly in unfamiliar environments. Enhanced global perspective through increased understanding of political, economic, and cultural issues faced by local populations.

Undertook the significant responsibility of raising children, focusing on instilling ethical values and fostering responsible human beings. Managed all aspects of domestic life, demonstrating strong organizational and multitasking abilities.

Grade: Distinction

Achieved a distinction in Performing Arts. Successfully met challenging deadlines for formative and summative assessments. Worked collaboratively with peers and on own initiative to secure strong results.