Open to opportunities

Amie Palmer

@amiepalmer

Message

I’m a remote customer service and sales associate who improves efficiency through proactive support.

United States

Message

What I'm looking for

I’m looking for a remote-friendly role where I can support customers and sales, use account management skills, and help drive cost-saving initiatives—while growing with a company that values efficiency, training, and a positive team environment.

I’m a remote customer service and sales associate with a strong track record supporting teams through office administration, account management, and customer-focused problem solving. I bring a detailed, organized approach—anticipating customer needs, maintaining a positive attitude, and using critical thinking to keep operations moving smoothly.

In my recent role as a Sr. Branch Office Administrator/IT/CPA Assistant/Remote Trainer, I conducted remote training for new company systems and software updates, creating reusable processes that improved team efficiency across multiple locations. I also managed projects, handled data entry and record management, and implemented advanced electronic client invoicing and client follow-up materials to strengthen accuracy and performance.

Earlier experience includes receptionist/customer service work focused on generating new clientele and increasing repeat business, along with sales support and sales management as an Office Manager/Sales Manager. I’m comfortable owning invoicing, billing, order entry, scheduling, and purchasing workflows—and I use tools like MS Office 365, G-Suite, QuickBooks, and database tracking to deliver reliable results.

Experience

Work history, roles, and key accomplishments

Sr. Branch Office Administrator

Small Business Accounting Solutions

Oct 2021 - Aug 2025 (3 years 10 months)

Conducted remote training for new company systems and software updates, creating standardized processes that improved team efficiency across multiple office locations. Managed projects, data entry, record retention, and electronic client invoicing/follow-ups to improve accuracy and streamline operations.

Remote Training Account Management Invoicing Data Entry Database Management Data Retention Process Improvement Project Management

Receptionist/Customer Service

AAA Asphalt LLC

Aug 2019 - Apr 2020 (8 months)

Handled inbound/outbound phone calls and emails focused on generating new clientele and increasing repeat customers by identifying customer needs. Managed client information, invoicing and billing, mail processing, and core office support activities.

Customer Service Email Support Invoicing Billing Data Entry Order Entry Administrative Support Record Management

Bus Aide

Lamers Bus Lines

Sep 2018 - Jun 2019 (9 months)

Assisted the bus driver with special needs students while following ongoing safety procedures and seizure/safety protocols. Helped students with wheelchairs on and off the bus and supported first-aid readiness in daily transport operations.

Student Support Safety Procedures Seizure Protocols First aid Wheelchair Assistance Team Coordination

Office Manager/Sales Manager

Custom Wire Industries

Jan 2016 - Jan 2018 (2 years)

Provided sales support and sales management while handling purchasing and customer order verification, including quote validation and shipping coordination. Maintained and improved database/software processes and managed records retention through paper and electronic filing.

Sales Support Sales Management Purchasing Order Verification Database Management Data Retention Process Implementation Shipping Coordination

Assistant Sales Administrator

American State Equipment

Jan 2012 - Jan 2015 (3 years)

Introduced and transitioned company database/software through remote training for multiple locations, supporting adoption of updated systems. Managed purchasing and sales orders, tracked promotional data for marketing cost effectiveness, and handled records management with paper/electronic filing and retention.

Remote Training Database Software Rollouts Purchasing Sales Orders Records Management Data Retention Microsoft Office