Open to opportunities

Amelia Tilley

@ameliatilley1

Message

I coordinate utility crews, reservations, and customer support in fast-paced remote operations.

United States

Message

What I'm looking for

I'm looking for a remote or operations-focused role where I can coordinate communications, scheduling, field teams, and customer needs while keeping high-volume workflows organized and dependable.

I've supported utility dispatch at Auxilium and Faneuil, coordinating field crews, prioritizing service requests, and guiding customers through safety-critical natural gas emergencies. I keep real-time communications and dispatch records accurate while connecting customers, technicians, and operations leaders.

Alongside dispatch work, I handle hotel reservations and sales at HotelPlanner and support scheduling, logistics, supply tracking, and property service communications at Tilley Maintenance. I'm known for staying calm under pressure, learning quickly, and keeping complex workflows moving.

Experience

Work history, roles, and key accomplishments

Current

Utility Dispatcher

Current

Auxilium

Nov 2025 - Present (9 months)

Dispatch utility service crews and coordinate field operations in real time. Monitor service requests, prioritize assignments, and maintain accurate dispatch logs.

Current

Reservation Specialist & Sales Associate

Current

HotelPlanner

Oct 2024 - Present (1 year 10 months)

Handle inbound and outbound hotel reservations for travelers across the U.S. and internationally. Use a consultative approach to match customers with hotels that fit their needs and budget.

Current

Operations Support Assistant

Current

Tilley Maintenance

Apr 2023 - Present (3 years 4 months)

Coordinated daily work assignments and communicated job status updates between managers and clients. Managed scheduling, supply tracking, and logistics to keep operations running efficiently.

Natural Gas Dispatcher

Faneuil

Feb 2022 - Mar 2023 (1 year 1 month)

Received inbound calls from customers reporting service outages and natural gas emergencies. Guided customers through safety protocols and dispatched emergency and non-emergency field crews.

Customer Service Representative

Faneuil

Apr 2020 - Feb 2022 (1 year 10 months)

Handled high daily call volumes supporting customers with billing, service requests, and account management. Resolved complaints and troubleshooting issues while maintaining a calm, professional demeanor.